Privacy Policy

How we collect, use, and protect your personal information.

Last updated: February 2026

Introduction

RenewChem ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and company name when you fill out our contact forms or register for our customer portal.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and browser type.
  • Cookies: Small files stored on your device to improve your browsing experience and analyse website traffic.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Process orders and manage your account
  • Send you product updates and marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our website and business
  • Legal authorities when required by law
  • Related companies within the Renew Holdings group

Cookies

Our website uses cookies to enhance your experience. You can choose to accept or decline cookies through your browser settings. Declining cookies may affect certain features of our website.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Withdraw consent for marketing communications

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at: